As the founder of WorkPaper, my journey has been profoundly shaped by my experiences in India, especially my partnership with Microsoft India. This unique relationship, focused on helping freshers secure positions with prominent companies, has left a lasting impact on me. Now, leading WorkPaper, I’ve had the privilege of interviewing many talented candidates in India, aiming to join our BPO team that services US and European clients. Drawing from these experiences, I want to share some thoughts on how to stand out in a BPO interview:
- Be Yourself: It sounds cliché, but authenticity really does matter. Predictability in how you present yourself can significantly impact your interview. Showing your true self allows us to see your potential fit within our culture and team dynamics.
- Reduce Risk: For many BPO firms, a major concern is attrition. It’s a tough cycle – talented individuals leave, increasing training costs and security risks. While BPO firms have historically not emphasized loyalty, I urge you to ask what measures companies, like WorkPaper, are taking to build a culture that makes employees want to stay. It’s about finding a place where you can envision yourself growing and thriving.
- Ask Questions: This is crucial. Ask what sets WorkPaper apart from other BPO firms in India. Inquire about the company culture we’re striving to foster. Your questions not only show your interest in us but also give us insight into what you value.
I recognize there’s a touch of ethnocentrism in my approach – it might seem more common in Western organizations. However, I’m eager to hear your views on what can make a BPO firm in India a preferred employer, from both an employee’s perspective and within the Indian context.
Let’s start a dialogue. Share your thoughts, experiences, and suggestions. How can we together foster a differentiated culture that not only attracts but retains talent in India’s BPO sector? Your feedback is invaluable as we strive to make WorkPaper not just a workplace, but a community where everyone feels at home.
